Mando Group secures contract with United Utilities

Mando Group secures long term web development contract with United Utilities.

Leading website and application development company Mando Group today signed a significant web development contract to provide a range of services to United Utilities, the largest water company in the FTSE, including the re-development of www.unitedutilities.com.

Mando Group, where selected after a five month tendering process and will be the lead supplier in an initial one year development and support contract working in partnership with RedDot Enterprise Content Management.

Denise O’Connor, New Media Manager for United Utilities commented: “We selected Mando Group from over 8 bids from national competitors because of their deep understanding of us as an organisation; their focus on usability, creative execution and technical integration experience.”
She added: “As an organisation, we’re passionate about communicating effectively with our customers and improving their online experience..”

Key objectives identified for the Mando Group team include improved customer service experience, to help customers gain a better understanding of water resource and efficiency, and an increase in the amount of utility bills paid online.

The Mando Group team will also seek to increase the use of self service facilities among United Utilities’ customers, and raise their awareness of the firm’s commitment to social & corporate responsibility through a diverse range of environmental and community initiatives.

Mando Group are already consulting with over 25 key stakeholders within United Utilities helping to understand and develop the web site information architecture, as well as key features and functionality.

The new website will be launched later in 2008. Mando Group have also been commissioned to develop a Stakeholder micro-site to support United Utilities Stakeholder report 2008.

Matt Johnson, Chairman of Mando Group commented:

“This project is a significant win for Mando Group. The values and cultures of both organisations are shared and we are extremely excited to be working with United Utilities.  Winning this national tender shows the strength in our continued commitment to detailed user research, workshops and great creative execution.  We strongly believe this offer, married with the appropriate enterprise-level content management offering is just what our corporate clients are looking for in their developmental partners.”