They are
- The UK’s largest listed water company, which also operates and maintains utility assets, including wastewater, electricity and gas.
- A FTSE 100 company with a turnover of £2 billion.
- Providers of facilities and expertise to over 20 million people worldwide.
They needed….
- A site capable of being as reliable as it is vast.
- A development in partnership with their chosen CMS – RedDot enterprise, with scope for administration by a large number of editors.
- Features to offer commercially-viable customer service enhancements.
We provided…
An intensive programme of work and ongoing 24/7 support, ensuring that everyone from site editors, to customers now enjoys a seamless experience.
How we did it…
- Large-scale stakeholder workshops to explore multi-party needs.
- Usability studies and testing.
- Comprehensive design of main website and intranet.
- A range of bespoke tools, including a water use and carbon calculator.
- 24/7 support 365 days of the year.
And the end result…?
- Increase in traffic 15-20% in the 6 months since launch.
- A reduction in both carbon footprint and printing costs through the displaying of the annual report online.
- Increased online reporting of leaks.
- Intranet site has improved collaboration and communication throughout the organisation.
