Secure and flexible support, delivered by an experienced team 24/7/365

Our support services are designed to provide peace of mind for enterprise digital teams. Ensuring stability, responsiveness, consistency and continuous service, whether you’re:

  • Maintaining a mission-critical platform
  • Navigating complex integrations
  • Preparing for your next phase of digital transformation

...we go beyond resolving issues. We help you stay ahead of them by focusing on three critical actions: Fix, Monitor, and Restore.


Fix: Rapid Issue Resolution

Quick response and seamless communication when things go wrong.

Our expert team respond quickly to keep your systems running smoothly. Whether it’s a reactive issue or a routine request, we ensure consistent, well-managed issue resolution.  

Key services:

  • Incident Management: Quick resolution of disruptions with minimal downtime.

  • Managing Agent: Acting as your voice across third parties to simplify resolution.

  • Service Requests: Quick, clear and efficient delivery of support, information or training.

  • Service Desk Access: Allowing  authorised users to interact directly with our support team

Benefit: Faster, consistent and seamless issue resolution, delivered by knowledgeable and friendly people who know your platform and your business. 

Monitor: Proactive System Management

Always monitoring, always documenting, always ready.

We don’t wait for issues to surface, we monitor performance, capture critical insights and flag risks before they impact users.

Key services:

  • Uptime Monitoring: Real-time alerts and quick escalation to keep your services performant

  • Knowledge Retention: Structured documentation and sessions to support continuity and future development

  • Service Reports & Reviews: Transparent performance tracking and monthly budget updates

Benefit: Reduced risk creating better decisions, backed by real-time data and ongoing insight. 

Restore: Reliable Recovery Solutions

Recover fast. Release with confidence. Build without risk.

When issues arise or new features go live, we ensure recovery and deployment are handled seamlessly.

Key services:

  • 24/7 Support: Assistance for critical issues when you need it whatever the time

  • Release Management: Structured deployment of updates with minimal disruption 

  • Non-Cloud Development Hosting:  Stable, secure infrastructure for testing
Benefit: Minimise downtime, protect service integrity and support confident iteration. 

Why Choose Mando Group?

  • Always Connected: Support when you need it, every day, all year, without compromise

  • Enterprise-Grade: Built for complexity, governance and resilience

  • Optimizely Experts: As a Platinum Partner, we help you get the most from your platform

  • Flexible & Human: Dedicated support team with a real understanding of your world.

Whether you’re scaling your platform or stabilising legacy infrastructure, we give you the confidence to focus on what’s next, not what might go wrong. 

In need of Reliable, Proactive Support?

Talk to us