ENTERPRISE-GRADE

Support

Reliable, flexible support from an experienced team available 24/7/365.

Our enterprise support services are built to give your digital teams peace of mind. We deliver stability, responsiveness, and consistent service, whether you’re:

Managing a mission-critical platform
Navigating complex integrations
Preparing for your next phase of digital transformation

Our approach goes beyond resolving issues. We help you stay ahead of them by focusing on three critical actions: Fix, Monitor, and Restore

Fix: Rapid issue resolution

Swift support and seamless communication when you need it most.

Our expert team is dedicated to providing rapid responses and ensuring your systems run smoothly. Whether it’s addressing an urgent issue or handling a routine request, we deliver reliable, well-managed solutions every time.

The Benefit: Enjoy faster, consistent, and hassle-free issue resolution, delivered by a team that understands your platform and your business needs.

Incident management

Fast resolution of disruptions to minimise downtime.

Managing agent

Acting as your representative with third parties to streamline issue resolution.

Service requests

Prompt and efficient support for requests, information, or training.

Service desk access

Direct interaction with our knowledgeable support team for authorised users.

Monitor: Proactive system management

Always monitoring, always documenting, always prepared.

We don’t wait for issues to surface, we monitor performance, capture critical insights and flag risks before they impact users.

The Benefit: Minimise risk and make smarter decisions with the support of real-time data and continuous insights.

Uptime monitoring

Receive real-time alerts and swift escalations to maintain optimal service performance.

Knowledge retention

Benefit from structured documentation and dedicated sessions to ensure continuity and support future growth.

Service reports & reviews

Stay informed with transparent performance tracking and monthly budget updates.

Restore: Reliable recovery solutions

Recover quickly. Deploy with confidence. Innovate without risk.

When challenges arise or new features are launched, we ensure seamless recovery and smooth deployment every step of the way.

The Benefit: Reduce downtime, maintain service integrity, and confidently drive innovation

24/7 Support

Round-the-clock assistance for critical issues, anytime you need it.

Release management

Streamlined, structured updates with minimal disruption to your operations.

Non-cloud development hosting

Reliable, secure infrastructure for testing and development.

PLATINUM OPTIMIZELY PARTNER

Why Choose Mando Group?

Always Connected

Reliable, round-the-clock support, every day of the year.

Enterprise-Grade

Designed for complexity, governance, and unmatched resilience.

Optimizely Experts

As a Platinum Partner, we maximise the potential of your platform.

Flexible & Human

A dedicated support team that truly understands your needs.

OUR WORK

Transforming digital experiences in the UK and globally.

Over 25 years, we've built business-critical digital strategies and world-class digital solutions, providing 24/7 support and ongoing product optimisation to ensure our clients are not standing still. Our work spans across sectors including financial services, membership organisations, utilities, pharmaceuticals, education, and manufacturing.

Since appointing Mando Group, they have been a great digital partner – they have been true to their commitments and resolute in the delivery of the programme. What they have implemented is far more than a couple of websites; they have contributed in a meaningful way to support some 460,000 USS members' needs through their pensions journey.

Piers Bishop Universities Superannuation Scheme

SUCCESS STORIES

See real customer stories & results

In need of Reliable, Proactive Support?

Whether you’re scaling your platform or stabilising legacy infrastructure, we give you the confidence to focus on what’s next, not what might go wrong.

Talk to us