A structured optimisation programme for sustained digital performance

Optimise

Optimise is our approach to improving digital performance continuously – not through one-off changes, but through a joined-up system that combines strategy, insight, operating model and performance optimisation.

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Why Optimisation Matters

It is designed for enterprise organisations where digital performance directly impacts growth, trust and efficiency – and where improvement needs to happen now, not at the next redesign. Optimise is delivered through four parallel workstreams, activated together to ensure early value and long-term momentum.
Why? Because many enterprise digital teams struggle with:

Fragmented Insight

 

Unclear Priorities

 

Slow decision-making

 

Optimisation that never sticks

 

The 4 Optimise Workstreams

1. Digital Strategy

Ensuring optimisation is focused on the right outcomes

Digital Strategy provides clarity on where optimisation effort should be focused – and why.

We align optimisation activity to business priorities, market context and commercial outcomes, ensuring time and investment are spent where they will have the greatest impact.

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What this includes

  • Digital strategy mobilisation
  • Customer and competitor insight
  • Digital vision and optimisation roadmap
  • Channel and acquisition strategy
  • Digital ROI and value modelling
  • Platform and technology direction
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What clients gain

  • Clear prioritisation grounded in evidence
  • Confidence that optimisation is aligned to business goals
  • A roadmap that evolves as priorities change
  • Strategic clarity without heavyweight documentation
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2. Digital Insights

Turning data into trusted, actionable insight

Digital Insights ensures decisions are based on reality, not assumption.

We strengthen analytics, data quality and insight activation so teams can clearly see what is working, what isn’t, and where value is being lost across the digital estate.

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What this includes

  • Digital insights mobilisation
  • Performance diagnostics across key journeys
  • KPI frameworks aligned to business outcomes
  • Data quality and tracking review
  • Behavioural and performance insight activation
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What clients gain

  • Confidence in data and reporting
  • Clear visibility of performance gaps and opportunities
  • Faster, evidence-based decision-making
  • Insight that directly informs optimisation activity

3. Digital Operating Model

Making optimisation business-as-usual

Most optimisation programmes fail not because of intent, but because teams lack a clear way of working.

The Digital Operating Model defines how optimisation actually happens across teams, systems and partners – removing friction and increasing pace.

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What this includes

  • Digital operating model mobilisation
  • Workflow and process optimisation
  • Roles, responsibilities and decision rights
  • Release and experimentation governance
  • Opal AI and automation enablement
  • Training and knowledge transfer
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What clients gain

  • Faster decisions and fewer bottlenecks
  • A repeatable optimisation rhythm
  • Reduced dependency on external partners
  • Teams that become more capable over time
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4. Digital Performance

Improving what customers actually experience

Digital Performance focuses on improving real customer journeys through targeted optimisation and experimentation.

We identify friction, test improvements and scale what works – driving measurable uplift without relying on major redesigns.

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What this includes

  • Digital performance mobilisation
  • Experimentation and testing programmes
  • CRO acceleration
  • Personalisation and relevance
  • SEO and content performance optimisation
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What clients gain

  • Improved engagement and conversion
  • Reduced friction across priority journeys
  • Faster learning through experimentation
  • Measurable performance uplift
PLATINUM OPTIMIZELY PARTNER

Why Choose Mando Group?

1

Seamless expertise

A unified team delivering across UX, DevOps, and beyond
2

Optimizely experts

Unlock greater value with our in-depth platform knowledge
3

Enterprise-ready

Trusted by leading organisations in pensions, utilities, and much more
4

Flexible partnerships

From short-term support to long-term growth collaborations
5

Results-Driven

Focused on delivering measurable outcomes, not just completed tasks
OUR WORK

Transforming digital experiences in the UK and globally.

Over 25 years, we've built business-critical digital strategies and world-class digital solutions, providing 24/7 support and ongoing product optimisation to ensure our clients are not standing still. Our work spans across sectors including financial services, membership organisations, utilities, pharmaceuticals, education, and manufacturing.
Since appointing Mando Group, they have been a great digital partner – they have been true to their commitments and resolute in the delivery of the programme. What they have implemented is far more than a couple of websites; they have contributed in a meaningful way to support some 460,000 USS members' needs through their pensions journey.
Piers Bishop Universities Superannuation Scheme
SUCCESS STORIES

See real customer stories & results

Ready to Optimise?

If you’re ready to move beyond ad-hoc changes and embed optimisation into how digital actually works, we should talk.

Get in touch to discuss how Optimise can unlock sustained performance across your digital estate.

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