Proactive platform maintenance that protects performance, security and resilience

Maintain

Maintain is our approach to keeping enterprise digital platforms healthy, secure and future-ready. It focuses on preventing issues before they occur, reducing technical risk, and ensuring platforms remain stable, compliant and optimisable as business needs evolve.

Maintain is not reactive support. It is active stewardship of your digital estate.

 

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Why Maintain exists

Most digital platforms don’t suddenly fail – they slowly degrade. Performance slips. Technical debt grows. Security risks increase. Compliance becomes harder to evidence. Optimisation becomes risky because the foundations aren’t trusted.

Maintain solves this by putting platform health, resilience and compliance on a proactive footing. It's for organisations where:

  • Digital platforms are business-critical
  • Security, privacy and compliance matter
  • Downtime or failure carries real cost
  • Continuous optimisation is a priority

If your platform needs to be trusted, resilient and ready for change, Maintain is essential.

What Maintain Covers

Maintain brings together four closely connected areas of activity, delivered continuously and deliberately – not as ad-hoc fixes.
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Platform Health & Stability

Keeping the platform fit for purpose

We continuously monitor and assess platform health to identify risks, degradation or inefficiencies before they impact users or the business.

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What this includes

  • Platform health checks and diagnostics
  • Performance and availability monitoring
  • Infrastructure and application monitoring
  • Error tracking and proactive remediation
  • Capacity planning and scalability review
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What clients gain

  • Early visibility of issues before they escalate
  • Improved platform stability and uptime
  • Confidence that the platform is fit for ongoing optimisation
  • Fewer surprises and emergency fixes

Security, Privacy & Compliance

Protecting trust and reducing organisational risk

For enterprise organisations, security and compliance are non-negotiable.

Maintain ensures platforms remain secure, compliant and auditable as standards, regulations and threats evolve.

 

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What this includes

  • Security patching and vulnerability management
  • Penetration testing and risk assessment
  • Privacy and consent compliance (e.g. GDPR)
  • Third-party dependency and integration review
  • Governance support for regulated environments
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What clients gain

  • Reduced security and compliance risk
  • Confidence during audits and reviews
  • Protection of brand trust and reputation
  • Assurance that digital meets regulatory expectations
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Performance, Reliability & Resilience

Ensuring platforms perform when it matters most

We design maintenance around real-world usage, peak demand and critical moments – not theoretical averages.

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What this includes

  • Load and stress testing
  • Resilience and failover testing
  • Release readiness and risk assessment
  • Performance optimisation and tuning
  • Proactive issue prevention
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What clients gain

  • Platforms that perform under pressure
  • Reduced risk during campaigns, launches or peak demand
  • Confidence that change won’t destabilise the platform
  • Improved reliability across customer journeys

Technical Debt & Future Readiness

Keeping the platform evolvable, not brittle

Maintenance isn’t just about today. It’s about keeping the platform ready for tomorrow.

We actively manage technical debt and ensure platforms stay aligned with Optimizely’s roadmap and best practice.

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What this includes

  • Platform upgrade and version management
  • Technical debt identification and reduction
  • Architecture and integration review
  • Analytics and tracking health checks
  • Readiness for optimisation, experimentation and AI
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What clients gain

  • Lower long-term cost of change
  • Faster delivery of new features and improvements
  • Reduced rework during optimisation
  • A platform that evolves with the business

How Maintain Is Delivered

Maintain is delivered as a continuous service, not a periodic audit. It works hand-in-hand with Support and Optimise to ensure:
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Platforms remain stable and secure

 

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Issues are prevented, not just resolved

 

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Optimisation activity is low-risk and high-confidence

 

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Digital teams can focus on value, not firefighting

 
OUR WORK

Transforming digital experiences in the UK and globally.

Over 25 years, we've built business-critical digital strategies and world-class digital solutions, providing 24/7 support and ongoing product optimisation to ensure our clients are not standing still. Our work spans across sectors including financial services, membership organisations, utilities, pharmaceuticals, education, and manufacturing.
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SUCCESS STORIES

See real customer stories & results

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Enabling 460,000 scheme members to effortlessly control their pensions online

 

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Helping SSEN to provide vital digital services to 4.1 million UK homes

 

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Why People’s Partnership Chose Optimizely for Their Digital Rebuild

 

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Since appointing Mando Group, they have been a great digital partner – they have been true to their commitments and resolute in the delivery of the programme. What they have implemented is far more than a couple of websites; they have contributed in a meaningful way to support some 460,000 USS members' needs through their pensions journey.
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Ready to Maintain with Confidence?

If you want fewer surprises, lower risk and a platform that stays fit for purpose, let’s talk.

Get in touch to discuss how Maintain can protect and future-proof your digital platform.

Let's talk
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