Post by Gorav Bassi

How long does it take you to get a test live?

From the moment an idea is approved to the moment an experiment is running in front of real users. If you ...
Jun 16, 2026 4:06:42 PM
Gorav Bassi Gorav Bassi

Why Your Experimentation Is Busy but Not Delivering

Optimizely recently analysed over 127,000 experiments. Only 12% of them won. For every eight tests a team ...
Jun 15, 2026 11:38:57 AM
Gorav Bassi Gorav Bassi

Eleven years. $44 billion. Here is what it took.

I recently attended Gartner's 2026 Marketing Conference, and one session stood out from the rest. A CMO ...
Jun 11, 2026 5:09:57 PM
Gorav Bassi Gorav Bassi

CX Drives 3x Growth. Are You Investing in Design or Repair?

Gartner's 2026 Marketing Conference made a clear commercial case for customer experience that every CMO ...
Jun 11, 2026 11:43:01 AM
Gorav Bassi Gorav Bassi

Your data is telling you what to fix. Four things determine whether you do.

Every digital team we work with has solid data. Analytics showing where customers leave. Research showing ...
Jun 10, 2026 11:21:37 AM
Gorav Bassi Gorav Bassi

How to Find the Single Biggest Constraint on Your Site

The most common mistake in optimisation is not running bad tests. It is running tests in the wrong place. ...
May 20, 2026 12:59:28 PM
Gorav Bassi Gorav Bassi

The Optimizely ROI Gap in Property, Housing and Built Environment

The property and housing sector has undergone a genuine digital shift in recent years. Housing associations ...
May 18, 2026 1:36:34 PM
Gorav Bassi Gorav Bassi

The Only 5 Metrics That Matter Before You Run Another Experiment

More data won't necessarily optimise your experimentation. In many cases, more data makes it slower. When ...
May 15, 2026 9:52:19 AM
Gorav Bassi Gorav Bassi

What Good Looks Like: A Simple Optimisation Operating Model

Wanting to optimise and being set up to do it are two different things. Every digital programme talks about ...
May 14, 2026 3:51:37 PM
Gorav Bassi Gorav Bassi