How Pelican and water2business are using digital technology to drive simplicity for utilities customers
Charley Maher is Managing Director of Pelican and water2business. Here, she tells us why digital technology should be used to enable simplicity, speed and choice…
Four opportunities to transform your digital CX for PR19 and RIIO
Shifting demands mean utilities providers must adapt in order to survive and thrive. And in a growing population of ‘digital-first’ mindsets, technology holds the key. Here are four clear opportunities for PR19 and RIIO…
Key takeaways from Episerver Ascend London 2018
With a strong focus on how organisations can improve performance through digital strategies and technologies, we wanted to hear Paul’s thoughts on the role of data and how it can elevate customer experience.
How to deliver more of what matters to customers
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing...
How emerging technologies can transform customer experiences in the utilities sector
Gary Pretty, our Senior Developer and Microsoft MVP in Artificial Intelligence (AI), shares his thoughts on the emerging trends in the utilities sector, including which technologies utilities companies should be exploring and why…
Why a customer centric approach is key for utility companies to thrive in the digital age
Joey Moore is Director of Product Marketing at Episerver. Here he tells us why a customer centric approach is key if utility companies are to improve agility maximise the benefits of digital…
Whitepaper: AI-Driven Customer Experience - what it means for Financial Services
Customer experience is the new battleground for financial services businesses. This whitepaper follows a round table dinner with 30 experts from leading financial services organisations. Download it to learn the what the experts said.
Why digital holds the key to the changing utilities sector
Why digital holds the key to the changing utilities sector
Why water companies need to tap into artificial intelligence to improve their customer experience
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing...
